Your Tour Cost - Excludes
- 5.00% Govt. Service Tax
- Air Fare / Train fare.
- Personal Expenses such as Laundry, telephone calls, tips & gratuity, mineral water, soft & hard drinks.
- Additional sightseeing or extra usage of vehicles, other than mentioned in the itinerary.
- Entrance Fees & Guide charges.
- Any cost arising due to natural calamities like road blockage, political disturbances (strikes), etc. (to be borne by the client, which is directly payable on the spot).
- Any increase in taxes or fuel price, leading to an increase in cost on surface transportation & land arrangements, which may come into effect prior to departure.
- Insurance.
Mode of Payment
For Advance Booking, We Need 30% Token Amount And Balance Payment Before Departure Date.
Payment Can Be Made By Cheque / Cash Or Bank Transfer In Our Any Mentioned Bank Account.
| S.NO | Bank Name | Account No. | Bank Address | Account Holder Name | IFSC Code |
|---|---|---|---|---|---|
| 1 | ICICI BANK | 235505000958 | Plot#5A-6A, Jai Bharat Enclave, Dwarka Chowk, New Delhi -110009 | SAFAL INDIA HOLIDAY | ICIC0002355 |
Cancellation Policy
- 25% cancellation of the package cost after confirmation/issuing the hotel voucher.
- 30% cancellation of the package cost before 7 days of the traveling date.
- 70% cancellation of the package cost before 4 days of the traveling date.
- 100% cancellation before 2 days of the travel date.
- Any train and flight ticket cancellation will be applicable as per Indian railway/airline rules, and refund/adjustment can be given only after receiving the refund from the train or airline company.
Important Notes
- Hotels are subject to availability at the time of reservation.
- If the base category room is not available, then a supplement cost will be applicable for upper-category rooms.
- All rates are net & non-commissionable.
- Rates are subject to change without prior notice.
- Cancellation & other policies as per the hotel/company rules.
- Govt. Service tax (5.00%) will be applicable on the company invoice.
- No cancellation or refund will be made in case of bad weather, landslides, or any destination issues beyond the control of the agent/hotel.
- Check-in time at the hotel is 12:00 noon (early check-in is subject to availability), and check-out time is 10:00 AM.
- Sightseeing days may be rescheduled due to weather conditions to ensure smooth tour execution.
- Himachal has seen significant tourist growth, but hotel services and infrastructure may not match those in major cities.
- The package cost does not include airfare and train fare.
- Snow vehicle fare, if the road is blocked due to snow, is not included.
- Personal expenses such as laundry, luggage charges, telephone calls, room heater charges, tips & gratuity, camera fees, mineral water, soft & hard drinks, and adventure activities are not included.
- Any cost arising due to natural calamities like landslides, road blockages, or political disturbances (strikes) must be borne by the guest.
- Anything not mentioned in the inclusions is not included in the package.
Changes or Cancellations to Your Holiday
- We plan travel arrangements in advance, and it is unlikely that changes will be necessary.
- Occasionally, changes may be required, and we reserve the right to do so at any time. If changes occur, we will notify you as soon as possible.
- We also reserve the right to cancel your travel arrangements under any circumstances and will provide reasons accordingly.
- If we are unable to provide the booked travel arrangements due to reasons beyond our control (e.g., bad weather), we will first try to offer alternative dates for the tour if the tour has not already commenced.
- If the tour has already commenced, we will refund the booking price/fee charged to you on a pro-rata basis depending on the portion of the tour utilized.
- In all circumstances, our liability is limited to refunding the tour fees we charged.
Changing Your Holiday Plan
- After confirmation of services, if you wish to change your travel arrangements (e.g., departure date or accommodation), we will make every effort to accommodate your request. However, changes may not always be possible.
- All change requests must be submitted in writing by the person who made the booking.
- Any additional costs incurred due to amendments will be borne by the traveler.
Complaints
- If you encounter any problems during your holiday, please inform the relevant supplier (e.g., hotelier, transporter) and/or our representative immediately so that we can assist you.
- If your complaint is not resolved locally, please follow up within 28 days of your return home by writing to us with your booking reference and relevant details.
- While we will do our best to assist you, we act only as coordinators for third-party service providers, who are independent contractors beyond our direct control.
Insurance
- Safal India Holiday will only carry out tour services after ensuring that you are properly insured.
- It is mandatory to purchase travel insurance before leaving your home country to cover unforeseen losses or damages.
Disputes
- In case a customer refuses to pay for availed/unavailed services due to personal fault or external factors, we reserve the right to terminate services immediately without prior notice (even if the customer is on tour).
- Legal disputes will be filed in the jurisdiction court of Delhi, and the customer must appear in person for legal proceedings.
- The official language for legal cases will be English.